Model Operational Level Grievance Mechanisms for Businesses in Kenya

About The Book

This guide provides practical direction for businesses in Kenya on how to establish effective grievance mechanisms that allow individuals, workers, and communities to raise concerns and seek remedy. Grounded in Kenya’s National Action Plan on Business and Human Rights and aligned with the UN Guiding Principles on Business and Human Rights, it outlines clear steps for designing accessible, transparent, and accountable grievance processes.

It supports businesses in strengthening stakeholder trust, addressing issues early, and embedding fair and responsive systems for handling complaints across their operations and value chains.